Things seem to be moving fast and the global financial services arena is at the forefront of a fast-paced environment. Expectation are high, work is complex. Getting the best performance out of yourself and others is an ongoing challenge.
First-level managers and supervisors are working through key leadership challenges, in their day-to-day work. They have to deal with interpersonal issues and gain trust from the team members. They also have to seek better ways to lead a team and get the work done.
The overall purpose of this one-day workshop is to provide you with guiding principles, tools and techniques that will support you in managing the day-to-day operations, leading and developing work teams for better organizational and team performance.
Learning Objectives
By the end of the workshop, participants will be able to:
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- Balancing the roles of a manager and a leader
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- Develop an enhanced awareness of the mind-set shifts required in the transition from
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- Doing’ to ‘Leading’
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- Engaging others by recognizing own and others styles
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- Problem Solving through Delegating & Empowering
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- Personal prioritizing system to achieve business targets and the individual and team levels
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- Strengthen the ability to lead and facilitate team development
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- Applying the appropriate interventions to manage conflicts in effective ways that resolve the issues while building relationships for continued partnership
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- Achieving results through motivating teams
Programme Outline
| Module | Description | Activity |
| Introduction & Setting The Scene |
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| Module 1 From managers to leaders |
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| Module 2 Personality Styles in Team Management |
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| Module 3 Problem Solving through Delegation & Empowering |
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| Module 4 Prioritizing for Impact |
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| SUMMARY |
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