People Management Skills

Things seem to be moving fast and the global financial services arena is at the forefront of a fast-paced environment. Expectation are high, work is complex. Getting the best performance out of yourself and others is an ongoing challenge.

First-level managers and supervisors are working through key leadership challenges, in their day-to-day work. They have to deal with interpersonal issues and gain trust from the team members. They also have to seek better ways to lead a team and get the work done. 

The overall purpose of this one-day workshop is to provide you with guiding principles, tools and techniques that will support you in managing the day-to-day operations, leading and developing work teams for better organizational and team performance.

 Learning Objectives

By the end of the workshop, participants will be able to:

 

    • Balancing the roles of a manager and a leader

    • Develop an enhanced awareness of the mind-set shifts required in the transition from    

    • Doing’ to ‘Leading’

    • Engaging others by recognizing own and others styles

    • Problem Solving through Delegating & Empowering

    • Personal prioritizing system to achieve business targets and the individual and team levels

    • Strengthen the ability to lead and facilitate team development

    • Applying the appropriate interventions to manage conflicts in effective ways that resolve the issues while building relationships for continued partnership

    • Achieving results through motivating teams

Programme Outline

Module  Description Activity
Introduction & Setting The Scene
  • Programme welcome & facilitator introduction
  • Program objectives and program flow
  •  Facilitator-led  
Module 1
From managers to leaders  
  • Individual introduction
  • What are the Secrets of success in a corporate world – “Task vs People”
  • Balancing the roles of a manager and a leader
  • Facilitator-led
  • Picture cards introduction activity
  • Group discussion
Module 2
Personality Styles in Team Management    
  • Understanding Personal Styles – DISC
  • Recognizing other styles, strengths and needs
  • Engaging people through flexing & adapting
  • Facilitator-led
  • DISC questionnaire
  • Splitting Activity
Module 3
Problem Solving through Delegation & Empowering  
  • 4 levels of Delegation & Empowerment
  • Leader & Team Dynamics
  • From delegation to aligning & empowering
  • Managing the risks of empowering
  • Understanding the role of the leader
  • Facilitator-led
  • Group Experiential Activity
  • Group discussion & Facilitator debrief
Module 4
Prioritizing for Impact  
  • The Priority Matrix
  • Managing personal goals vs distractions, procrastination and team responsibilities
  • Facilitator-led
  • Individual reflection
  • Prioritizing planning
SUMMARY
  • Tailor a plan to improve own leadership while staying true to your name
  • What Have I Learnt about Myself?
  • Who Do I need to Reinforce?
  • What Do I need to Develop?
  • What will be my measurement of progress or success?
  • Individual action planning
  • Pair sharing