Competency Based Interviewing Skills

Introduction

Hiring decisions have long-term repercussions on your team and the organization.  After all, you are going to work with the person you choose. And all too often managers hire someone who, in the interview, seemed like the ideal candidate but then never lived up to expectations. 

Attracting and selecting the right people is one of the most significant contributions you can make to your organization. Good hiring decisions create a foundation for more effective performance by you, your team, and your company. Conversely, bad hiring decisions drag down performance and are expensive and painful to correct.

Learning Objectives

At the end of this 1 day workshop, the participants will have developed a heightened level of awareness of attracting and selecting the right people for the organisation through:

• Defining the job requirements and interview questions
• Adopting Competency-Based Interviewing techniques to assess suitability of candidate

      and minimize your time of hire

• Ensuring hiring managers represent the company brand in their interaction with candidate
• Providing excitement amongst candidateswith the opportunities in the company
• Appreciate the need to hire for culture fit and core competencies; not just skills and experience

Course Outline

Module	Module Description	Methodology
Set the Scene	Welcome & programme opening Intro & Icebreaker Program objectives and program flow	Facilitator Led Individual Sharing Ice Breaker Activity
Module 1 Introduction to Competency-based Interviewing	Why the selection training? Cost of Poor Hiring Decisions Challenges faced by hiring managers during interviews	Facilitator Led Examples and Statistics on Cost of Poor Hiring Individual Sharing and Activity Group Discussion
Module 2 Fair Employment Practices	TAFEP guidelines & Review on ‘Out of Bound’ questions Exercises Worksheet- Hiring Manager’s Key Concerns and Unfair Questions asked	Facilitator Led Group Discussion using Exercise Worksheet, participants will craft suggested questions
Module 3 Competency Based Interviewing	Questioning Techniques Use of probing questions to solicit better and more precise information Reframing of interviewee responses to get clearer answers to           your question Designing of competency based interview question and evaluation guide	Facilitator Led Individual and Group Work Mini- Role Play
Module 4 Interviewing Principles	The S.T.A.R Approach Behavioural vs Opinion responses Interview Guide and Etiquette (How to be an ambassador for the organisation.)	Facilitator Led Individual Work Group Work Mini-Role Play
Summary	Learning Discoveries & Reflections Program Close	Individual Sharing

Programme Methodology

The programs are application-based workshops where participants learn and apply practical techniques to deal with workplace situations successfully. Contents and case studies can be customized to ensure alignment to business requirements. The programs use a blend of learning & development approaches including:

• Interactive facilitator-led presentations
• Group discussions
• Scripting
• Mini-Role Plays

Target Audience: All personnel with hiring responsibilities