Building High Performing Teams

This one-day workshop is specially designed to strengthen inter-departmental relationships so that members from different departments can work more closely together for win- win organizational outcomes.

The participants will develop effective behaviors needed for group development through understanding self, understanding others and discovering the secret of what team effectiveness is all about.

Learning Objectives

By the end of the workshop, participants will be able to:

• Develop effective goal setting to work together as successful teams.
• Foster cross-departmental understanding and collaboration
• Strengthen cohesion and camaraderie between team members
• Manage conflicts that may arise between team members of different departments
• Develop team excellence and value diversity
• Build team effectiveness through establishing trust and consensus between team members of different members

Module	Description	Activities
Introductions and Overview	Facilitated sharing expectations Today’s focus – workshop objectives	Activity:  Ice Breaker
Module 1   Build strong relationships between inter-department staff	Understanding the communication gaps between different   Flexing Communication by Being on the Same Wavelength between sales and customer service team members	Video  Group Activity for Goal Setting Group Discussion and Presentation
Module 2 Behavioral Style: Recognize Behavioral Styles in Others and Self	Personal Style Inventory   Assessing Behavior of Inter-Departmental Team members	Individual Exercise Activity–The Sinking Ship
Module 3 Using Emotional Intelligence (E.Q.) Skills to Enhance Teamwork and Cohesion	Understanding the emotional competency framework   Building relationships and trust between departments	Your personal Stress Test Interpersonal Group Activity
Module 4 Creating Successful Inter-departmental Teams	Working in Effective Teams for productivity Purpose of Teams Characteristics of Effective Work Teams for interdepartmental synergy	Belbin Team Roles Questionnaire Team Building Activity and its Application to Workplace
Module 5 Understanding and Celebrating the Differences Between Departments	Finding common ground between different departments	Group Discussion Birds of Different Feathers
Module 6 Conflict Management: Understand the Requirement and Techniques to Successfully Resolve Conflicts	Understanding  conflict Causes of Conflict Dealing with and Resolving Conflict between departments	Video Case Study Group Discussion and Exercise Crocodile Story Origins of Conflict Exercise
Module 7 Goal-setting	Establishing SMART Goals. Future of Successful team work between department	Goal Setting within departments Group Sharing of Team Goals and Presentation
	End of Workshop Review Action Plan and Post Assessment Review	Group Game-End of Day Workshop Reflections Activity Recommended Reading

Training Methodology

Experiential and Action Learning including participants job related case studies role-play and group discussions.