Introduction
Effective influencing skill is a critical skill in today’s working environment. We are expected to communicate and influence our colleagues, supervisors, clients, customers and all of our many stakeholders. To do this, participants need to understand the strategies and techniques that are essential for effective interpersonal and influencing skill to develop relationships with, and persuade, others. Being able to influence and persuade allows you to reach your goals. Many situations arise where you need to influence the behaviour or attitudes of managers, superiors, colleagues, customers, clients, suppliers and subordinates. Often, you either do not have or do not wish to use position power relying on authority alone. You have to rely on persuading others through influencing, assertiveness, and empowering skills. At the end of the programme participants will be able to discover their personal needs, strengths and weaknesses, understand people in greater depth and learn how to persuade and influence people in any situation.
Learning Objectives
At the end of the programme participants will be able to:
- Gain insight into personal behaviour and understand how our personality and work behavior influences our ability to persuade and influence others
- Understand the interpersonal skills needed for persuasive influencing
- Influence through delivering effective feedback
- Complete a behaviour analysis and understand their influencing style
- Determine how our social skills and interactions determine our ability to influence and persuade others
- Understand how to be assertive but not aggressive or passive
- Develop the skill to influence people across the different generations
- Develop assertive influencing skills with all stakeholders including your boss
- Empower people to succeed
Module | Description | Activities |
Module 1 Persuasive Influencing – How Our Personality and Work Behaviours Influence Our Relationships |
1.1 : Understanding Human Relationships
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The Big Five Locator Personality Test |
Module 2 The Interpersonal Skills Needed for Persuasive Influencing |
2.1 : The Importance of Perception in the Process of Influencing
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The Princess and the Frog, Test your Powers of Perception – Inference Exercise, Perception Circle, Check Your Assumptions |
2.2 Verbal Communication
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Activities Memo from the CEO, One-Way or Two-Way Communication – a Three Round Exercise, Communication Style Assessment | |
2.3 Non Verbal Communication
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Mini-lecture |
2.4 : Listening Skills
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Listening Skills – Self – Assessment, Following Instructions, Listening Skills Test, Listening Skills – a Practical Demonstration | |
Module 3 Communicate and Influence Others By Being on the Same Wavelength |
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Module 4 Influencing through Effective Feedback |
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Module 5 Understanding and Discovering Our Own Behaviour and How We Persuade and Influence Others |
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Module 6 What Influencing Style is Most Effective |
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Module 7 How Our Social Skills and Interactions Determine Our Ability to Influence Others |
7.1: Components of EQ
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7.2 : Using Emotional Intelligence to Improve Persuasive Influencing – Summary
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Module 8 How to Win Cooperation and Influence Others |
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Module 9 The Need to be Assertive Not Aggressive |
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Module 10 Influencing People Across the Different Generations |
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Module 11 Influencing Others Around us |
11.1 : Influencing Your Boss
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11.2 : Useful Tips for Influencing Others
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Module 12 Empowering People to Succeed |
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Mini-lecture |
Create an Action Plan |
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Review, Evaluation and Close | ||
Methodology | This programme will be highly exponential in nature with short presentations, group discussions and presentation, practical exercises, self-awareness questionnaires, sharing of real life personal experiences and the opportunity for reflection |